Frequently Asked Questions
Store domain: aibotrix.com
Last updated: October 20, 2026
Orders and products
What products does Aibotrix sell?
We offer desk supports, cable organization, desk mats and compact storage for workspaces. Compare each product page's dimensions, compatibility and included pieces to your setup; the product page states what is included.
Are you the manufacturer?
Aibotrix is an independent retailer. Product names and third-party marks belong to their respective owners; we do not imply an affiliation, sponsorship or endorsement unless a product page expressly says otherwise.
Where do you ship?
We currently deliver to the 50 U.S. states and Washington, DC. We do not currently offer delivery to U.S. territories, military addresses or international destinations.
Is Standard shipping free?
Yes. Standard shipping is $0 with no minimum order for eligible addresses in the 50 U.S. states and Washington, DC.
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
How long does shipping take?
Estimated transit is 2–4 business days after dispatch, making estimated total delivery 3–6 business days from the order date. These are estimates, not guarantees.
Will I receive tracking?
When tracking is available, we will email it to the address provided with your order after dispatch.
Can I cancel or change an order?
Contact us promptly if you need to correct an address or cancel. We will try to help before dispatch, but changes are not guaranteed once processing begins. If a material delay occurs before dispatch, you may accept the revised timing or cancel the unshipped order.
Which items can I return?
Contact us within 30 calendar days after delivery to request a return. Returned items must be unused and undamaged and include the accessories and packaging, subject to applicable law. Contact us first for eligibility and instructions.
How do I request a return?
Email support@aibotrix.com with your order number and reason. Do not send an item to our mailing address unless we provide return instructions.
Who pays return shipping?
For an approved eligible return, Aibotrix provides a prepaid return label and pays the eligible return shipping cost. Contact us first for the label and instructions.
Is there a restocking fee?
We do not charge a restocking fee for an approved return. Eligibility and the condition requirements in our Refund Policy still apply.
Can I exchange an item?
We do not currently offer direct exchanges. If eligible, you may request a return and place a separate order.
When will my refund be issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged, incorrect or missing?
Contact us promptly with your order number, a description and clear photos of the item, packaging and shipping label. Keep the item and packaging while we review the issue; we will provide instructions and explain the available resolution under applicable law.
What payment methods can I use?
Available payment methods are shown at checkout and may vary by order. Do not send full card numbers, security codes, passwords or one-time codes by email.
How can I manage advertising cookies?
You can manage browser cookie settings and use the Your Privacy Choices page for applicable sale, sharing or targeted-advertising opt-outs. The options available depend on the services in use and applicable law; see our Privacy Policy.
How do I make a privacy request?
Email support@aibotrix.com with “Privacy Request” in the subject. Describe the request and see our Privacy Policy and Your Privacy Choices.
How do I contact customer support?
Email support@aibotrix.com or call +1 (713) 302-0754. Our mailing address is 2514 Blackridge Rd, Houston, TX 77067, United States; contact us before sending a return.
For complete details, see the Shipping Policy and Refund Policy.
Product selection and care
How do I choose a stand for my setup?
Compare the listed device-size range, height or adjustment range, footprint and desk space. Confirm that the product supports your device and review the listing for installation needs and included parts.
How should I care for a desk mat or cable organizer?
Materials and care vary by item. Follow the cleaning and installation guidance on the specific product page and use the product only on surfaces and with devices described there.
Where does the store map appear?
Google Maps content may appear on both the homepage and Contact page. If you choose to load a map, Google may receive technical request information such as your IP address and browser and device details. See our Privacy Policy.
Contact information
Contact information
Aibotrix
Store domain: aibotrix.com
2514 Blackridge Rd
Houston, TX 77067
United States
Email: support@aibotrix.com
Phone: +1 (713) 302-0754
This is our mailing and customer contact address. It is not a retail store, pickup point or automatic return destination. Please contact us before mailing a return so we can provide the correct instructions.